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How We Handle Your Account and Rights

These terms set out what you can expect from agen76 and what we expect from you. Access to our lobby — including deposits via DANA, OVO, and GoPay — is subject to local law and available only in eligible regions.

Account RightsWallet PolicyData HandlingAccess ConditionsJurisdiction Rules
agen76 How We Handle Your Account and Rights
CONTACT PATHS

Reach Us About a Policy Question

If any part of these terms raises a question — about your data, your account status, or a transaction — our support team handles policy queries directly. Bring your registered wallet number when you contact us; it speeds up account lookup and lets us resolve the issue in one exchange.

Team online

Live Chat

Open the chat widget from any lobby page. Available during operational hours for account and policy queries.

Email Support

Send policy or data requests to our support email. Include your registered DANA, OVO, or GoPay number for faster handling.

Account Help

For account suspensions or access issues, contact support with your wallet reference and a short description of the issue.

DATA AND SECURITY

How We Protect Your Account Data

We take a straightforward approach to account security and data handling. Your wallet details are never stored in plain text, and account access requires verification at each login — OTP to your registered mobile number is part of that flow. If you want to know what data we hold, or you want it amended, you can request that through our support channel.

Data Retention

We retain account data for as long as your account is active and for a defined period after closure, as required under applicable law.

Cookie Policy

We use session and analytics cookies. You can manage cookie preferences via your browser settings; blocking cookies may limit lobby functions.

Account Security

Login uses OTP verification to your registered mobile. If you suspect unauthorised access, contact support immediately with your wallet number.

Data Requests

To access, correct, or delete your personal data, contact our support team by email. We respond within the timeframe required by applicable regulation.

Your Questions About These Terms

Straightforward answers to the questions we get most often about account rights, data, and legal conditions on agen76.

These terms apply to anyone who opens an account on agen76. Access is available where local law in Indonesia permits and eligibility depends on your region.

Contact support with your registered wallet number to request account closure. We retain data for a statutory period after closure, then delete it per applicable law.

Yes. Send a data access request to our support email with your registered wallet number. We will respond within the timeframe required under applicable regulation.

Raise the dispute first with your wallet provider using the transaction reference. Then escalate to agen76 support — we cross-check with the wallet record to resolve it.

We do not share your data with third parties except where required by law or where you have given explicit consent during account setup.

These terms are governed by the laws of the jurisdiction where access is permitted. Unresolved disputes are referred to the applicable legal process in that region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.